If you find a related post: Reply to it with what happened to you.
If not: Select "New Topic" and fill in how the problem occurred.
If you need faster assistance: Send a detailed email to support@poker-edge.com.
Include Details: If we can reproduce the problem... we can fix it!
- Poker-Edge version# (in the titlebar, or the About menu)
- What OS (32 or 64 bit), How much mem
- Regional settings on your PC (Control Panel, check both system & keyboard settings)
- Security software (your firewall/anti-virus/adware-spyware-blockers/ etc)
- What type Internet connection (cable, dsl, satellite, with wireless?)
- What pokersite, cash or tourney, stake level, full or short, how many tables
- Crucial: Outline step-by-step how you get the problem to happen. If we can recreate it, we can fix it faster.
Consider a screenshot if it would seem helpful: Screenshot instructions
Example: _______________________________________________
Running PE ver 4.3.8310.11970, XP sp3, 2gb mem. English (USA),
Norton anti-virus, dsl with wireless router.
Playing $50 Full SNG on FT.
This is what happened. Blah, blah, blah. Tried it twice.
Rebooted and tried again. Re-installed PE (or poker-room or both) and tried again.
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